Making Divorce Work: 8 Essential Keys to Resolving Conflict and Rebuilding Your Life (Penguin/Perigee 2010) excerpts
The 8 Keys to Resolving Family Conflict:
1. Be hard on the problem, not the people.
2. Understand that acknowledging and listening are not the same as obeying.
3. Use “I” statements.
4. Give the benefit of the doubt.
5. Have awkward conversations in real time.
6. Keep the conversation going. Life is a dialogue.
7. Ask yourself “Would I rather be happy or right?”
8. Be easy to talk to.